Returns & Exchanges
At bookartbookblog, we're committed to ensuring 100% satisfaction, providing delightful experiences for you and your family. If there's an aspect of our products requiring improvement, or if you're not satisfied with your purchase, we're here to help! Simply get in touch with our customer support team via phone at +84 (848) 409-280, text at +84 (848) 409-280, or email us at support@bookartbookblog.com. We are available from Monday to Friday, 9am - 6pm Pacific Time.
Returns and Replacements
We offer a 30-day return and refund policy, along with an additional 60-day warranty. Unfortunately, refunds and exchanges are not possible if more than 30 days have elapsed since your purchase.
For returns initiated 15 days after delivery, an 18% restocking fee will be applicable. Note that eligible returns must be unused, in the same condition as received, and in their original packaging. Please provide a receipt or proof of purchase to complete your return.
Partial refunds may be granted under specific circumstances, such as items returned in a damaged state or more than 90 days post-purchase. For seasonal merchandise, returns are accepted up to 7 days before the holiday, provided they are in original condition and accompanied by a store receipt or order confirmation email. Refunds within this 7-day window will be issued in the form of store credit.
To return your product, please send it to the following address:
Zentech Joint Stock Company
Hamlet 1, Quynh Do Hamlet, Vinh Quynh Commune, Thanh Tri District, Hanoi City, Vietnam 100000
For returns not related to quality issues, customers will be responsible for their own shipping costs. Shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund if applicable. Please note that exchange processing times will vary depending on your locale. Should the return be related to our error, we will cover the return shipping cost.
Refunds and Processing
Upon receipt and inspection of your returned item, we will notify you via email whether your refund has been approved or rejected. If approved, your refund will be processed and credited to your original payment method within a specified number of days.
If you haven't received your refund, please check your bank account and contact your credit card provider or bank for further assistance. If you still haven't received your refund after completing these steps, kindly contact our support team at support@bookartbookblog.com
Gift Returns
as gifts at the time of purchase and shipped directly to you, we will issue gift credit for the value of your return upon receipt of the returned item. If the item wasn't marked as a gift, or if the giver had the order shipped to themselves, we will issue a refund to the gift giver, who will be informed of your return.
Frequently Asked Questions
Received a defective or damaged product? Please contact our customer support team with your order number and a photo of the faulty item. We'll gladly send you a replacement or offer a refund, depending on your preference.
Looking for a replacement part? Though we don't stock all parts and pieces for every product, our customer service representatives will gladly assist you if you provide your order number and a photo of the received product. Keep the product on hand so we can offer all available options.
Refund processing times vary, but you can typically expect your refund to reflect on your original payment method within 5-10 business days of receiving a refund notification. If you haven't received your refund after 14 business days, please contact your bank or our customer service team for further assistance.
Contact:
Bookartbookblog.com
Zentech Joint Stock Company
Hamlet 1, Quynh Do Hamlet, Vinh Quynh Commune, Thanh Tri District, Hanoi City, Vietnam 100000
Tax code: 0110350342
Representative: Ha Thu Phong
Tel :+84 (848) 409-280
Email:support@bookartbookblog.com
Returns and Replacements
We offer a 30-day return and refund policy, along with an additional 60-day warranty. Unfortunately, refunds and exchanges are not possible if more than 30 days have elapsed since your purchase.
For returns initiated 15 days after delivery, an 18% restocking fee will be applicable. Note that eligible returns must be unused, in the same condition as received, and in their original packaging. Please provide a receipt or proof of purchase to complete your return.
Partial refunds may be granted under specific circumstances, such as items returned in a damaged state or more than 90 days post-purchase. For seasonal merchandise, returns are accepted up to 7 days before the holiday, provided they are in original condition and accompanied by a store receipt or order confirmation email. Refunds within this 7-day window will be issued in the form of store credit.
To return your product, please send it to the following address:
Zentech Joint Stock Company
Hamlet 1, Quynh Do Hamlet, Vinh Quynh Commune, Thanh Tri District, Hanoi City, Vietnam 100000
For returns not related to quality issues, customers will be responsible for their own shipping costs. Shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund if applicable. Please note that exchange processing times will vary depending on your locale. Should the return be related to our error, we will cover the return shipping cost.
Refunds and Processing
Upon receipt and inspection of your returned item, we will notify you via email whether your refund has been approved or rejected. If approved, your refund will be processed and credited to your original payment method within a specified number of days.
If you haven't received your refund, please check your bank account and contact your credit card provider or bank for further assistance. If you still haven't received your refund after completing these steps, kindly contact our support team at support@bookartbookblog.com
Gift Returns
as gifts at the time of purchase and shipped directly to you, we will issue gift credit for the value of your return upon receipt of the returned item. If the item wasn't marked as a gift, or if the giver had the order shipped to themselves, we will issue a refund to the gift giver, who will be informed of your return.
Frequently Asked Questions
Received a defective or damaged product? Please contact our customer support team with your order number and a photo of the faulty item. We'll gladly send you a replacement or offer a refund, depending on your preference.
Looking for a replacement part? Though we don't stock all parts and pieces for every product, our customer service representatives will gladly assist you if you provide your order number and a photo of the received product. Keep the product on hand so we can offer all available options.
Refund processing times vary, but you can typically expect your refund to reflect on your original payment method within 5-10 business days of receiving a refund notification. If you haven't received your refund after 14 business days, please contact your bank or our customer service team for further assistance.
Contact:
Bookartbookblog.com
Zentech Joint Stock Company
Hamlet 1, Quynh Do Hamlet, Vinh Quynh Commune, Thanh Tri District, Hanoi City, Vietnam 100000
Tax code: 0110350342
Representative: Ha Thu Phong
Tel :+84 (848) 409-280
Email:support@bookartbookblog.com